A inteligência nas Redes Sociais aumenta o CRM social

Pesquisa e Planejamento
27 min
Marketing nas Redes Sociais

Social CRM is the nirvana of social media that allows us to see a more complete view of our customers. An investment in social CRM can have positive business impacts across the organization from identifying leads, resolving problems, and sourcing ideas to building advocacy. Hear how Cisco is embracing this evolution and learn how you can get in on the action!

You Will Learn

  • Audience buying behaviors when it comes to social media
  • The keys to social CRM
  • Best practices for creating an environment to move followers to buyers
Instructor: LaSandra Brill

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