• 2012 10 GLO Chicago Headshots 20eCROP

Jeannie Walters

CEO,  360Connext

Jeannie Walters (@jeanniecw) is the CEO/Founder of 360Connext, a Customer Experience consulting firm near Chicago.

Jeannie's expertise in customer experience is what earned her a place in the 2012 TEDx Naperville experience.

She has more than 15 years of experience helping companies improve retention, employee engagement, and overall customer experience.

Jeannie is a member of Faith Popcorn’s Talent Bank and Women Employed. As a member of Vistage International, she was Member of the Year in 2007. She served as Executive Director of ChicWIT, part of a 25,000+ member women’s business network, and as a member of former Illinois State Treasurer Judy Baar Topinka’s Advisory Board for Women’s Issues. Walters was awarded the Businesswoman of the Year in 2001 by the Business Ledger and as An Outstanding Woman of Achievement in 2002 by the Girl Scouts of America.


  • Social Media Marketing, Mobile Marketing, Email Marketing
    If there’s one thing that can make or break the success of your business, it’s when, where, and how you communicate with customers. With social media growing so rapidly as a primary form of communication for customers, it’s now more important than ever to handle your social channels with great care. Social customer service is now expected and far too...
    Jeannie Walters  •  47 min  •  Intermediate  •  Strategy & Planning
  • Social Media Marketing
    Seventy-one percent of online customers expect assistance within five minutes of reaching out, and 42 percent of Twitter users expect a response within an hour. But only 36 percent of these customers reported receiving effective service. While social media has become mainstream, marketers are wondering why in the second quarter of 2013 only 62 percent of questions posted via social...
    Jeannie Walters  •  53 min  •  Intermediate  •  Optimization

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